FEPT Terms & Conditons |
Course Booking Terms & Conditions:
Due to the nature of therapy training courses it is necessary to make sure that all participants are fit to practise. Consequently there are certain considerations which need to be complied with before attending a CPD Short course which results in a recognised qualification.
Learn to Share awareness courses are not qualifications to practice only providing an opportunity to experience and share techniques with family and friends. It is recommended that attendees read, and understand, the full terms and conditions to prevent disappointment when booking a practical skills session.
Health & Wellbeing Conditions for attending
CPD short courses using practical therapy skills.
1) You are responsible for your own health and wellbeing throughout the course.
If you have experienced / are experiencing any of the following, please let the co-ordinator know in writing within 14 days of booking the course, as this may affect your suitability for taking part in the course.
a) Do you suffer from Epilepsy / Diabetes / Asthma / High or Low Blood Pressure.?
You will need a G.P Referral letter to be able to participate in any course.
b) Do you have any medical problems of an acute or chronic nature? For example, recent surgery, cancer, HIV & Aids, heart conditions, infectious skin conditions such as chickenpox or conjunctivas, contagious illness or undiagnosed lumps or bumps or loss of skin sensation. Any of these conditions or similar are total contraindications to treatment unless a G.P Referral letter is received prior to being accepted on any course.
c) Local skin problems such as Eczema or Psoriasis where there are open sores or infections to the skin or ears, high temperature or fever, inflammation or areas of swelling, prone to allergic reactions to treatment or products, very sensitive skin, sunburn, severe acne or undertaking treatment for acne that includes topical application or antibiotics, procedures such as plastic surgery within six months or injectable treatments such as Botox within six weeks are total contraindications to treatment and you will be unsuitable to take part in any course at this time.
d) Suffering from any current or recent emotional or mental trauma that has resulted in your seeking medical advice or treatment. A G.P’s or relevant health professional’s letter will be required before being accepted on any course.
e) Suffering or have suffered from any drug (prescribed or otherwise), alcohol or substance abuse.
f) Pregnancy – in accordance with recommendations you cannot receive treatment within the first trimester. Any therapies using essential oils will also not be suitable for anyone who is pregnant or thinks they might be pregnant.
2) A health declaration form will be completed when booking any course and confirmation that there are no contraindications to giving or receiving treatments will need to be completed prior to being accepted on any course. A waiver will have to be signed on the day of the course. In the event of an undeclared health or other issue arising which may affect participation, for example see above a) b) c) d) e) and f) or completion of the course, the agreement between Cornish Wellessence Training, and the participant, will be immediately terminated without incurring a refund of any or all fees paid to date. Refusal to sign the waiver will prevent the participant from taking part on the course on that day and the participant will be asked to leave.
3) If there is any other information that may be important (i.e. wheelchair access needed or special seating requirements, food intolerances or allergies, sight impairment, dyslexia or dyspraxia or any other considerations, please let the co-ordinator know before you start the course so that arrangements can be made to accommodate you and improve your learning experience.
4) You are responsible for your personal belongings.
5) Training which involves distant learning e.g. Flower Essence Practitioner, please take note of conditions d) e) & f) and 3).
Learn to Share
Please note that those attending Learn to Share sessions do so at their own risk and responsibility. Cornish Wellessence Training take no responsibility for any accidents, injuries, allergic reactions to products used or injuries occurring through incorrect handling of materials or incorrect following of directions for practise at any time during or after any session. Cornish Wellessence does not take responsibility for any inappropriate behaviour that may occur during any Learn to Share session. Please note the following sections in main terms and conditions 1) & 2). Special arrangement can be made clients that fall into categories under conditions 1) & 2) by agreement. A health questionnaire and disclaimer will need to be signed before taking part in any Learn to Share session to avoid disappointment if contra-indications to practise are present.
Attendance, Booking Costs and Conditions
6) For tutored courses the cost of the course covers venue (where appropriate), tuition fees, course notes and a limited range course materials. It does not provide full ranges of all products or equipment apart from use within the tutored environment. Please note that all course materials are the intellectual property of Cornish Wellessence Training, and are copyright to Cornish Wellessence Training and cannot be copied, reproduced or shared without prior consent.
7) The course does not cover costs of travel expenses, any accommodation expenses and food.
8) Insurance for CPD courses home study work and case studies is highly recommended through a recognised insurance body. Cornish Wellessences Training takes no responsibility for any contra-actions to treatment that may occur during training, treatments or case studies. It is the responsibility of the student to retain insurance to practise as a qualified practitioner. Only Level 3 practitioners are eligible to attend accredited continual professional development courses.
9) All courses are conducted in spoken and written English. If English is your second language you will need to bring an interpreter with you, and you will need to meet all expenses for that person.
10)Missed tutor-led sessions are not refundable. If you are unable to attend a session other arrangements may be possible for example, transferring to a course on another date which may incur extra costs. Diplomas and certificates will only be issued on full completion of the course. All elements of the course must be completed within six months of commencing the course of study. The course co-ordinator reserves the right to terminate the student agreement at anytime within this period if required written work or attendance to tutored sessions is insufficient to realistically enable the learner to achieve.
11)Any disruptive behaviour during contact sessions will immediately terminate any agreement between Cornish Wellessence Training and the person will be asked to leave immediately. This interrupts course delivery for other learners who have also paid for and travelled to this specific training event. Any behaviour which impinges on the tutor’s time or ability to complete delivery of course content on any short course, will result in the person involved being asked to leave immediately without any refund of booking charges or course fees.
12)The student is responsible for completing Anatomy and Physiology minimum Level 3 Qualification before attending any CPD courses. In the case of the Thermo- Auricular Therapy Certificate a Level 2 in Anatomy and Physiology will be acceptable. A diploma cannot be issued unless this qualification has been achieved and a copy of the certificate presented to the tutor.
13)In the case of training for Flower Essence Practitioner it may be possible to accredit prior learning for Anatomy & Physiology if the learner has relevant qualifications. Some aspects of the practitioner training in Flower Essence Practitioner may also be accredited by prior experience which will be discussed between the tutor and learner on an individual basis.
14)In the case of qualified practitioners who want to update their skills, a copy of their relevant therapy qualification will be required.
15)Withdrawal from the course: Fees will not be refunded under any circumstances if students withdraw from courses at any stage.
16)If you need to withdraw from the course, payment for sessions yet to be attended are not subject to refund in accordance with the signed agreement between the student and the course provider.
We reserve the right to ask you to leave the course in the event of any upheld reason.
(See Grievance Procedure and Code of Conduct) In this event monies for future sessions will be refunded.
If a course is cancelled by Cornish Wellessences Training the student will be offered an alternative date. If cancellation is due to lack of numbers and you wish to continue with training on that date, it may be possible for you to bring someone to perform the treatment on by arrangement with Cornish Wellessence Training’s course tutor. In such cases the full medical consultation and disclosure procedure will need to be completed by the person you are bringing with you before their attendance on your behalf can be agreed.
If you choose not to transfer to another course date you are entitled to a full refund of deposit and course fees. Please note that there will be a £5 administration fee for courses under £100 and a £10 administration fee for courses over £101.
17)If dissatisfied with any aspect of the course, Lesley Oates, the course co-ordinator must be notified in writing within 5 working days. Retrospective complaints are noted through the evaluation procedure and will not be considered as reason for refunds.
18)Do not sign the application form until you have read the Course outline and all prospective student information provided.
Please note that Cornish Wellessence Training adheres to the Distance Selling Regulations 2014 which states that any cancellations must be made in writing within 14 days of booking any course (not the date of the course). The 14 days cooling off period is required by Distant Selling Regulations and failing to inform us within 14 days of your booking will mean loss of your deposit and courses are then non-transferable.
Cancellation Policy
If for any reason you have to cancel your place on a course you must provide Cornish Wellessence Training with written notice before the 10 days prior to the commencement of the course. If cancellation is received before the 10 days prior to the course start date a full refund of fees will be made.
If written notice is received within 10 days of commencement of the course 50% of the course fees will be refunded.
Deposits are non-refundable unless you have given Cornish Wellessence Training written confirmation of withdrawal within 14 days of your original course booking.
If you do not attend on the course day or cancel on that day and/or have given no written notice that you will not be attending the course, you will still be liable for payment of the full / remaining course fees.
The course coordinator cannot accept any responsibility for student’s illness, changes in personal circumstances or work changes within this 10 day period before the course commences and will not transfer or refund fees.
Complaints and Grievance Procedure
All Cornish Wellessences Training Courses adhere to the Federation of Holistic Therapists Code of Conduct. It is intended that the learning environment for students studying with us should be open and supportive.
It is recognised however that from time to time individual learners may have a complaint and that, therefore a written grievance policy is necessary. This policy is designed so that complaints can be dealt with in as clear and constructive a manner as possible.
The stages of the complaints procedure are:
1) Complaints have to be made in writing within 21 days of the alleged incident(s) involved.
2) Any issue, administrative or academic, should first be put in writing and forwarded to the course tutor. This letter will be acknowledged within seven days.
3) For administrative complaint, resolution will initially be sought through dialogue with your tutor, and the outcomes confirmed in writing.
4) For academic complaints, resolution will also initially be sought through dialogue with your tutor, and the outcomes confirmed in writing.
5) The tutor will make themselves available to discuss the matter with the course participant within 2 weeks of the complaint.
6) Where agreement cannot be reached, the course participant will be invited to meet with the Cornish Wellessence Training Verifier. If satisfactory agreement still cannot be found the issue will be passed on the FHT disciplinary committee (see FHT code of Ethics and Conduct). Any decision made by the FHT will be seen as final. All those concerned will be informed of any decision within 28 days of it being received.
Code Ethics and Conduct Please go to www.fht.org
Data Protection 2018
Cornishwellessence Data Protection Policy
Introduction
The purpose of this document is to provide a concise policy statement regarding the Data
Protection obligations of Cornishwellessence. This includes obligations in dealing with personal data, in order to ensure that the organisation complies with the requirements of the relevant Irish legislation, namely the Data Protection Act (1988), and the European Union General Data Protection Regulation (GDPR) (2018).
Rationale
Cornishwellessence must comply with the Data Protection principles set out in the relevant legislation and regulation. This Policy applies to all Personal Data collected, processed and stored by Cornishwellessence in relation to its service providers and clients in the course of its activities.
Scope
The policy covers both personal and sensitive personal data held in relation to data subjects
by Cornishwellessence. The policy applies equally to personal data held in manual and automated form. All Personal and Sensitive Personal Data will be treated with equal care by The Data Controller. Both categories will be equally referred-to as Personal Data in this policy, unless specifically stated otherwise.
In the course of its daily organisational activities, the Data Processing Officer for Cornishwellessence (Lesley Oates) acquires processes and stores data in relation to the following:
exchange of information.
The Data Protection Principles
The following key principles are enshrined in the Irish legislation and EU Regulation and are
fundamental to Cornishwellessence’s Data Protection policy.
In its capacity as Data Controller, Cornishwellessence (registered with the ICO) ensures that all data shall:
1. ... be obtained and processed fairly and lawfully.
For data to be obtained fairly, the data subject will, at the time of the data are being collected, be made aware of:
· The identity of the Data Controller - Cornishwellessence
· The purpose(s) for which the data is being collected
· The person(s) to whom the data may be disclosed by the Data Controller
· Any other information that is necessary so that the processing may be fair.
The Data Controller will meet this obligation in the following way.
· Where possible, the informed consent of the Data Subject will be sought before their data
is processed;
· Where it is not possible to seek consent, The Data Controller will ensure that collection of
the data is justified under one of the other lawful processing conditions – legal obligation,
contractual necessity, etc.;
· Processing of the personal data will be carried out only as part of Cornishwellessence’s lawful activities, and they will safeguard the rights and freedoms of the Data Subject;
· The Data Subject’s data will not be disclosed to a third party.
2. .... be obtained only for one or more specified, legitimate purposes.
The Data Controller will obtain data for purposes which are specific, lawful and clearly
stated. A Data Subject will have the right to question the purpose(s) for which The Data
Controller holds their data, and The Data Controller will be able to clearly state that purpose
or purposes.
3. ..... not be further processed in a manner incompatible with the specified purpose(s).
Any use of the data by The Data Controller will be compatible with the purposes for which
the data was acquired.
4. .... be kept safe and secure.
The Data Controller will employ high standards of security in order to protect the personal
data under its care. Appropriate security measures will be taken to protect against
unauthorised access to, or alteration, destruction or disclosure of any personal data held by
the Data Controller. Access to and management of customer records is limited to those who
have appropriate authorisation and password access.
5. ... be kept accurate, complete and up-to-date where necessary.
The Data Controller will:
· ensure that administrative and IT validation processes are in place to conduct regular
assessments of data accuracy;
· conduct regular assessments in order to establish the need to keep certain Personal Data.
6. ... be adequate, relevant and not excessive in relation to the purpose(s) for which the
data were collected and processed.
The Data Controller will ensure that the data it processes in relation to Data Subjects are
relevant to the purposes for which those data are collected. Data which are not relevant to
such processing will not be acquired or maintained.
7. ... not be kept for longer than is necessary to satisfy the specified purpose(s).
The Data Controller keeps personal data for a time deemed reasonable and necessary.
Once the period has elapsed, The Data Controller undertakes to destroy, erase or otherwise
put this data beyond use.
8. ... be managed and stored in such a manner that, in the event a Data Subject submits a
valid Subject Access Request seeking a copy of their Personal Data, this data can be
readily retrieved and provided to them.
The Data Controller has implemented a Subject Access Request procedure by which to
manage such requests in an efficient and timely manner, within the timelines stipulated in
the legislation.
Data Subject Requests
Subject Access Requests
Any formal, written request by a Data Subject for a copy of their personal data will be
processed as soon as possible, with the maximum response time being one month as per
GDPR.
Rectification Requests
Any formal, written request by a Data Subject for the update of their personal data to rectify
incorrect or out-of-date information will be carried out within one month.
Erasure Requests
Any formal, written request by a Data Subject for the erasure or ‘right to be forgotten’ of their
personal data will be carried out within one month.
Data Breach Reporting
A breach is a loss of control, compromise, unauthorized disclosure, unauthorized acquisition,
unauthorized access, or any similar term referring to situations where persons other than
authorized users, for an authorized purpose, have access or potential access to personal
data in usable form, whether manual or automated.
All incidents (a breach of security leading to the accidental or unlawful destruction, loss,
alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or
otherwise processed) will be reported to the Office of the Data Protection Commissioner
within 72 hours. Where devices or equipment containing personal or sensitive personal
data are lost or stolen, the Data Protection Commissioner is notified only where the data
on such devices is not encrypted. The affected data subjects will also be informed.
Data Breach Logging
All data breaches will be recorded in an incident log as required by the Office of the Data
Protection Commissioner. The log will maintain a summary record of each incident which
has given rise to a risk of unauthorised disclosure, loss, destruction or alteration of personal
data. The record will include a brief description of the nature of the incident and an
explanation of why the Office of the Data Protection Commissioner was not informed. Such
records will be provided to the Office of the Data Protection Commissioner upon request.
Definitions
For the avoidance of doubt, and for consistency in terminology, the following definitions will
apply within this Policy.
Data This includes both automated and manual data.
Automated data means data held on computer, or stored with the intention that it is processed on computer.
Manual data means data that is processed as part of a relevant filing system, or which is stored with the intention that it forms part of a relevant filing system.
Personal Data
Information which relates to a living individual, who can be identified either directly from that data, or indirectly in conjunction with other data which is likely to come into the legitimate possession of the Data Controller. (If indoubt, [The Company] refers to the definition issued by the Article 29 Working Party, and updated from time to time.)
Sensitive Personal Data
A particular category of Personal data, relating to: Racial or Ethnic Origin, Political Opinions, Religious, Ideological or Philosophical beliefs, Trade Union membership, Information relating to mental or physical health, information in relation to one’s Sexual Orientation, information in relation to commission of a crime and information relating to conviction for a criminal offence.
Data Controller
A person or entity who, either alone or with others, controls the content and use of Personal Data by determining the purposes and means by which that Personal Data is processed.
Data Subject A living individual who is the subject of the Personal Data, i.e. to whom the
data relates either directly or indirectly.
Data Processor
A person or entity who processes Personal Data on behalf of a Data Controller on the basis of a formal, written contract, but who is not an employee of the Data Controller, processing such Data in the course of his/her employment.
Relevant Filing System
Any set of information in relation to living individuals which is not processed by means of equipment operating automatically (computers), and that is structured either by reference to individuals, or by reference to criteria relating to individuals, in such a manner that specific information relating to an individual is readily retrievable.
Cornishwellessence Website Privacy Policy
This privacy policy applies only to https://www.cornishwellessence.co.uk
Cornishwellessence is committed to ensuring that your privacy is
protected under the Data Protection Act 1998 and under General Data Protection Regulation (GDPR) which comes into force in May 2018.
The website does not capture and store any personal information about an individual who accesses this website, except where he or she voluntarily chooses to give Cornishwellessence personal information via shopping, email,
or by using an electronic form on the website, or by enquiring about any of the group’s functions.
In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website, in which case the information may be used for any of those wider
purposes.
Disclosure
Cornishwellessence will only hold your information for as long as necessary for the purpose for which it was collected.
Personal information is not disclosed to third parties.
Use of cookies
The website does not collect anonymous statistics about how people use the site.
(A cookie is a simple text file that's stored on your computer or mobile device by a website's server.)
How we protect your information
Cornishwellessence is obliged to respect the confidentiality of that information and the Data Controller, Lesley Oates is registered with the ICO.
Email security
Please note that unless encrypted, email messages sent via the internet may not be secure, and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.
Cornishwellessence email disclaimer.
By submitting your information, you consent to the use of that information as set out in this policy. If Cornishwellessence changes this privacy, policy it will post the changes on this page. Continued use of the service will signify that you agree to any such changes.
Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the group’s website.
Data Protection
Cornishwellessence process any personal information that it collects in accordance with the Data Protection Act 1998 and General Data Protection Regulation (2018). If you have an enquiry or concern regarding the processing of
personal data by the shop, please contact: Lesley Oates Data Processing Controller.
Due to the nature of therapy training courses it is necessary to make sure that all participants are fit to practise. Consequently there are certain considerations which need to be complied with before attending a CPD Short course which results in a recognised qualification.
Learn to Share awareness courses are not qualifications to practice only providing an opportunity to experience and share techniques with family and friends. It is recommended that attendees read, and understand, the full terms and conditions to prevent disappointment when booking a practical skills session.
Health & Wellbeing Conditions for attending
CPD short courses using practical therapy skills.
1) You are responsible for your own health and wellbeing throughout the course.
If you have experienced / are experiencing any of the following, please let the co-ordinator know in writing within 14 days of booking the course, as this may affect your suitability for taking part in the course.
a) Do you suffer from Epilepsy / Diabetes / Asthma / High or Low Blood Pressure.?
You will need a G.P Referral letter to be able to participate in any course.
b) Do you have any medical problems of an acute or chronic nature? For example, recent surgery, cancer, HIV & Aids, heart conditions, infectious skin conditions such as chickenpox or conjunctivas, contagious illness or undiagnosed lumps or bumps or loss of skin sensation. Any of these conditions or similar are total contraindications to treatment unless a G.P Referral letter is received prior to being accepted on any course.
c) Local skin problems such as Eczema or Psoriasis where there are open sores or infections to the skin or ears, high temperature or fever, inflammation or areas of swelling, prone to allergic reactions to treatment or products, very sensitive skin, sunburn, severe acne or undertaking treatment for acne that includes topical application or antibiotics, procedures such as plastic surgery within six months or injectable treatments such as Botox within six weeks are total contraindications to treatment and you will be unsuitable to take part in any course at this time.
d) Suffering from any current or recent emotional or mental trauma that has resulted in your seeking medical advice or treatment. A G.P’s or relevant health professional’s letter will be required before being accepted on any course.
e) Suffering or have suffered from any drug (prescribed or otherwise), alcohol or substance abuse.
f) Pregnancy – in accordance with recommendations you cannot receive treatment within the first trimester. Any therapies using essential oils will also not be suitable for anyone who is pregnant or thinks they might be pregnant.
2) A health declaration form will be completed when booking any course and confirmation that there are no contraindications to giving or receiving treatments will need to be completed prior to being accepted on any course. A waiver will have to be signed on the day of the course. In the event of an undeclared health or other issue arising which may affect participation, for example see above a) b) c) d) e) and f) or completion of the course, the agreement between Cornish Wellessence Training, and the participant, will be immediately terminated without incurring a refund of any or all fees paid to date. Refusal to sign the waiver will prevent the participant from taking part on the course on that day and the participant will be asked to leave.
3) If there is any other information that may be important (i.e. wheelchair access needed or special seating requirements, food intolerances or allergies, sight impairment, dyslexia or dyspraxia or any other considerations, please let the co-ordinator know before you start the course so that arrangements can be made to accommodate you and improve your learning experience.
4) You are responsible for your personal belongings.
5) Training which involves distant learning e.g. Flower Essence Practitioner, please take note of conditions d) e) & f) and 3).
Learn to Share
Please note that those attending Learn to Share sessions do so at their own risk and responsibility. Cornish Wellessence Training take no responsibility for any accidents, injuries, allergic reactions to products used or injuries occurring through incorrect handling of materials or incorrect following of directions for practise at any time during or after any session. Cornish Wellessence does not take responsibility for any inappropriate behaviour that may occur during any Learn to Share session. Please note the following sections in main terms and conditions 1) & 2). Special arrangement can be made clients that fall into categories under conditions 1) & 2) by agreement. A health questionnaire and disclaimer will need to be signed before taking part in any Learn to Share session to avoid disappointment if contra-indications to practise are present.
Attendance, Booking Costs and Conditions
6) For tutored courses the cost of the course covers venue (where appropriate), tuition fees, course notes and a limited range course materials. It does not provide full ranges of all products or equipment apart from use within the tutored environment. Please note that all course materials are the intellectual property of Cornish Wellessence Training, and are copyright to Cornish Wellessence Training and cannot be copied, reproduced or shared without prior consent.
7) The course does not cover costs of travel expenses, any accommodation expenses and food.
8) Insurance for CPD courses home study work and case studies is highly recommended through a recognised insurance body. Cornish Wellessences Training takes no responsibility for any contra-actions to treatment that may occur during training, treatments or case studies. It is the responsibility of the student to retain insurance to practise as a qualified practitioner. Only Level 3 practitioners are eligible to attend accredited continual professional development courses.
9) All courses are conducted in spoken and written English. If English is your second language you will need to bring an interpreter with you, and you will need to meet all expenses for that person.
10)Missed tutor-led sessions are not refundable. If you are unable to attend a session other arrangements may be possible for example, transferring to a course on another date which may incur extra costs. Diplomas and certificates will only be issued on full completion of the course. All elements of the course must be completed within six months of commencing the course of study. The course co-ordinator reserves the right to terminate the student agreement at anytime within this period if required written work or attendance to tutored sessions is insufficient to realistically enable the learner to achieve.
11)Any disruptive behaviour during contact sessions will immediately terminate any agreement between Cornish Wellessence Training and the person will be asked to leave immediately. This interrupts course delivery for other learners who have also paid for and travelled to this specific training event. Any behaviour which impinges on the tutor’s time or ability to complete delivery of course content on any short course, will result in the person involved being asked to leave immediately without any refund of booking charges or course fees.
12)The student is responsible for completing Anatomy and Physiology minimum Level 3 Qualification before attending any CPD courses. In the case of the Thermo- Auricular Therapy Certificate a Level 2 in Anatomy and Physiology will be acceptable. A diploma cannot be issued unless this qualification has been achieved and a copy of the certificate presented to the tutor.
13)In the case of training for Flower Essence Practitioner it may be possible to accredit prior learning for Anatomy & Physiology if the learner has relevant qualifications. Some aspects of the practitioner training in Flower Essence Practitioner may also be accredited by prior experience which will be discussed between the tutor and learner on an individual basis.
14)In the case of qualified practitioners who want to update their skills, a copy of their relevant therapy qualification will be required.
15)Withdrawal from the course: Fees will not be refunded under any circumstances if students withdraw from courses at any stage.
16)If you need to withdraw from the course, payment for sessions yet to be attended are not subject to refund in accordance with the signed agreement between the student and the course provider.
We reserve the right to ask you to leave the course in the event of any upheld reason.
(See Grievance Procedure and Code of Conduct) In this event monies for future sessions will be refunded.
If a course is cancelled by Cornish Wellessences Training the student will be offered an alternative date. If cancellation is due to lack of numbers and you wish to continue with training on that date, it may be possible for you to bring someone to perform the treatment on by arrangement with Cornish Wellessence Training’s course tutor. In such cases the full medical consultation and disclosure procedure will need to be completed by the person you are bringing with you before their attendance on your behalf can be agreed.
If you choose not to transfer to another course date you are entitled to a full refund of deposit and course fees. Please note that there will be a £5 administration fee for courses under £100 and a £10 administration fee for courses over £101.
17)If dissatisfied with any aspect of the course, Lesley Oates, the course co-ordinator must be notified in writing within 5 working days. Retrospective complaints are noted through the evaluation procedure and will not be considered as reason for refunds.
18)Do not sign the application form until you have read the Course outline and all prospective student information provided.
Please note that Cornish Wellessence Training adheres to the Distance Selling Regulations 2014 which states that any cancellations must be made in writing within 14 days of booking any course (not the date of the course). The 14 days cooling off period is required by Distant Selling Regulations and failing to inform us within 14 days of your booking will mean loss of your deposit and courses are then non-transferable.
Cancellation Policy
If for any reason you have to cancel your place on a course you must provide Cornish Wellessence Training with written notice before the 10 days prior to the commencement of the course. If cancellation is received before the 10 days prior to the course start date a full refund of fees will be made.
If written notice is received within 10 days of commencement of the course 50% of the course fees will be refunded.
Deposits are non-refundable unless you have given Cornish Wellessence Training written confirmation of withdrawal within 14 days of your original course booking.
If you do not attend on the course day or cancel on that day and/or have given no written notice that you will not be attending the course, you will still be liable for payment of the full / remaining course fees.
The course coordinator cannot accept any responsibility for student’s illness, changes in personal circumstances or work changes within this 10 day period before the course commences and will not transfer or refund fees.
Complaints and Grievance Procedure
All Cornish Wellessences Training Courses adhere to the Federation of Holistic Therapists Code of Conduct. It is intended that the learning environment for students studying with us should be open and supportive.
It is recognised however that from time to time individual learners may have a complaint and that, therefore a written grievance policy is necessary. This policy is designed so that complaints can be dealt with in as clear and constructive a manner as possible.
The stages of the complaints procedure are:
1) Complaints have to be made in writing within 21 days of the alleged incident(s) involved.
2) Any issue, administrative or academic, should first be put in writing and forwarded to the course tutor. This letter will be acknowledged within seven days.
3) For administrative complaint, resolution will initially be sought through dialogue with your tutor, and the outcomes confirmed in writing.
4) For academic complaints, resolution will also initially be sought through dialogue with your tutor, and the outcomes confirmed in writing.
5) The tutor will make themselves available to discuss the matter with the course participant within 2 weeks of the complaint.
6) Where agreement cannot be reached, the course participant will be invited to meet with the Cornish Wellessence Training Verifier. If satisfactory agreement still cannot be found the issue will be passed on the FHT disciplinary committee (see FHT code of Ethics and Conduct). Any decision made by the FHT will be seen as final. All those concerned will be informed of any decision within 28 days of it being received.
Code Ethics and Conduct Please go to www.fht.org
Data Protection 2018
Cornishwellessence Data Protection Policy
Introduction
The purpose of this document is to provide a concise policy statement regarding the Data
Protection obligations of Cornishwellessence. This includes obligations in dealing with personal data, in order to ensure that the organisation complies with the requirements of the relevant Irish legislation, namely the Data Protection Act (1988), and the European Union General Data Protection Regulation (GDPR) (2018).
Rationale
Cornishwellessence must comply with the Data Protection principles set out in the relevant legislation and regulation. This Policy applies to all Personal Data collected, processed and stored by Cornishwellessence in relation to its service providers and clients in the course of its activities.
Scope
The policy covers both personal and sensitive personal data held in relation to data subjects
by Cornishwellessence. The policy applies equally to personal data held in manual and automated form. All Personal and Sensitive Personal Data will be treated with equal care by The Data Controller. Both categories will be equally referred-to as Personal Data in this policy, unless specifically stated otherwise.
In the course of its daily organisational activities, the Data Processing Officer for Cornishwellessence (Lesley Oates) acquires processes and stores data in relation to the following:
- Enquiries about courses and training
- Continual Professional Development meetings
- Cornishwellessence Essence Sales
exchange of information.
The Data Protection Principles
The following key principles are enshrined in the Irish legislation and EU Regulation and are
fundamental to Cornishwellessence’s Data Protection policy.
In its capacity as Data Controller, Cornishwellessence (registered with the ICO) ensures that all data shall:
1. ... be obtained and processed fairly and lawfully.
For data to be obtained fairly, the data subject will, at the time of the data are being collected, be made aware of:
· The identity of the Data Controller - Cornishwellessence
· The purpose(s) for which the data is being collected
· The person(s) to whom the data may be disclosed by the Data Controller
· Any other information that is necessary so that the processing may be fair.
The Data Controller will meet this obligation in the following way.
· Where possible, the informed consent of the Data Subject will be sought before their data
is processed;
· Where it is not possible to seek consent, The Data Controller will ensure that collection of
the data is justified under one of the other lawful processing conditions – legal obligation,
contractual necessity, etc.;
· Processing of the personal data will be carried out only as part of Cornishwellessence’s lawful activities, and they will safeguard the rights and freedoms of the Data Subject;
· The Data Subject’s data will not be disclosed to a third party.
2. .... be obtained only for one or more specified, legitimate purposes.
The Data Controller will obtain data for purposes which are specific, lawful and clearly
stated. A Data Subject will have the right to question the purpose(s) for which The Data
Controller holds their data, and The Data Controller will be able to clearly state that purpose
or purposes.
3. ..... not be further processed in a manner incompatible with the specified purpose(s).
Any use of the data by The Data Controller will be compatible with the purposes for which
the data was acquired.
4. .... be kept safe and secure.
The Data Controller will employ high standards of security in order to protect the personal
data under its care. Appropriate security measures will be taken to protect against
unauthorised access to, or alteration, destruction or disclosure of any personal data held by
the Data Controller. Access to and management of customer records is limited to those who
have appropriate authorisation and password access.
5. ... be kept accurate, complete and up-to-date where necessary.
The Data Controller will:
· ensure that administrative and IT validation processes are in place to conduct regular
assessments of data accuracy;
· conduct regular assessments in order to establish the need to keep certain Personal Data.
6. ... be adequate, relevant and not excessive in relation to the purpose(s) for which the
data were collected and processed.
The Data Controller will ensure that the data it processes in relation to Data Subjects are
relevant to the purposes for which those data are collected. Data which are not relevant to
such processing will not be acquired or maintained.
7. ... not be kept for longer than is necessary to satisfy the specified purpose(s).
The Data Controller keeps personal data for a time deemed reasonable and necessary.
Once the period has elapsed, The Data Controller undertakes to destroy, erase or otherwise
put this data beyond use.
8. ... be managed and stored in such a manner that, in the event a Data Subject submits a
valid Subject Access Request seeking a copy of their Personal Data, this data can be
readily retrieved and provided to them.
The Data Controller has implemented a Subject Access Request procedure by which to
manage such requests in an efficient and timely manner, within the timelines stipulated in
the legislation.
Data Subject Requests
Subject Access Requests
Any formal, written request by a Data Subject for a copy of their personal data will be
processed as soon as possible, with the maximum response time being one month as per
GDPR.
Rectification Requests
Any formal, written request by a Data Subject for the update of their personal data to rectify
incorrect or out-of-date information will be carried out within one month.
Erasure Requests
Any formal, written request by a Data Subject for the erasure or ‘right to be forgotten’ of their
personal data will be carried out within one month.
Data Breach Reporting
A breach is a loss of control, compromise, unauthorized disclosure, unauthorized acquisition,
unauthorized access, or any similar term referring to situations where persons other than
authorized users, for an authorized purpose, have access or potential access to personal
data in usable form, whether manual or automated.
All incidents (a breach of security leading to the accidental or unlawful destruction, loss,
alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or
otherwise processed) will be reported to the Office of the Data Protection Commissioner
within 72 hours. Where devices or equipment containing personal or sensitive personal
data are lost or stolen, the Data Protection Commissioner is notified only where the data
on such devices is not encrypted. The affected data subjects will also be informed.
Data Breach Logging
All data breaches will be recorded in an incident log as required by the Office of the Data
Protection Commissioner. The log will maintain a summary record of each incident which
has given rise to a risk of unauthorised disclosure, loss, destruction or alteration of personal
data. The record will include a brief description of the nature of the incident and an
explanation of why the Office of the Data Protection Commissioner was not informed. Such
records will be provided to the Office of the Data Protection Commissioner upon request.
Definitions
For the avoidance of doubt, and for consistency in terminology, the following definitions will
apply within this Policy.
Data This includes both automated and manual data.
Automated data means data held on computer, or stored with the intention that it is processed on computer.
Manual data means data that is processed as part of a relevant filing system, or which is stored with the intention that it forms part of a relevant filing system.
Personal Data
Information which relates to a living individual, who can be identified either directly from that data, or indirectly in conjunction with other data which is likely to come into the legitimate possession of the Data Controller. (If indoubt, [The Company] refers to the definition issued by the Article 29 Working Party, and updated from time to time.)
Sensitive Personal Data
A particular category of Personal data, relating to: Racial or Ethnic Origin, Political Opinions, Religious, Ideological or Philosophical beliefs, Trade Union membership, Information relating to mental or physical health, information in relation to one’s Sexual Orientation, information in relation to commission of a crime and information relating to conviction for a criminal offence.
Data Controller
A person or entity who, either alone or with others, controls the content and use of Personal Data by determining the purposes and means by which that Personal Data is processed.
Data Subject A living individual who is the subject of the Personal Data, i.e. to whom the
data relates either directly or indirectly.
Data Processor
A person or entity who processes Personal Data on behalf of a Data Controller on the basis of a formal, written contract, but who is not an employee of the Data Controller, processing such Data in the course of his/her employment.
Relevant Filing System
Any set of information in relation to living individuals which is not processed by means of equipment operating automatically (computers), and that is structured either by reference to individuals, or by reference to criteria relating to individuals, in such a manner that specific information relating to an individual is readily retrievable.
Cornishwellessence Website Privacy Policy
This privacy policy applies only to https://www.cornishwellessence.co.uk
Cornishwellessence is committed to ensuring that your privacy is
protected under the Data Protection Act 1998 and under General Data Protection Regulation (GDPR) which comes into force in May 2018.
The website does not capture and store any personal information about an individual who accesses this website, except where he or she voluntarily chooses to give Cornishwellessence personal information via shopping, email,
or by using an electronic form on the website, or by enquiring about any of the group’s functions.
In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website, in which case the information may be used for any of those wider
purposes.
Disclosure
Cornishwellessence will only hold your information for as long as necessary for the purpose for which it was collected.
Personal information is not disclosed to third parties.
Use of cookies
The website does not collect anonymous statistics about how people use the site.
(A cookie is a simple text file that's stored on your computer or mobile device by a website's server.)
How we protect your information
Cornishwellessence is obliged to respect the confidentiality of that information and the Data Controller, Lesley Oates is registered with the ICO.
Email security
Please note that unless encrypted, email messages sent via the internet may not be secure, and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.
Cornishwellessence email disclaimer.
By submitting your information, you consent to the use of that information as set out in this policy. If Cornishwellessence changes this privacy, policy it will post the changes on this page. Continued use of the service will signify that you agree to any such changes.
Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the group’s website.
Data Protection
Cornishwellessence process any personal information that it collects in accordance with the Data Protection Act 1998 and General Data Protection Regulation (2018). If you have an enquiry or concern regarding the processing of
personal data by the shop, please contact: Lesley Oates Data Processing Controller.
Get in Touch
For any questions or queries, don't hesitate to get in touch. Lesley would be delighted to hear from you.
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